JOB SPECIFICATION

Hostess 

Attitude

·         Must follow the 3 legged stool theory to be a successful Victory employee.

·         have a little bit of fun, make a little bit of money and take care of the customer

·         Display a welcoming smile and show attentiveness to our customers as they enter the restaurant.

·         Be helpful and knowledgeable about our beer and food Be positive, energetic and mindful of the customers’ needs in our restaurant and on the phone.

·         Be accommodating, even if a guest is difficult.

·         AppearanceVictory staff shirt, Black pants (without holes or frayed edges). No open toed shoes or  holes in shoes.

·         Any undershirt should be black

·         No facial piercings.

Seating of Guests

•  If a guest is unsure as to where they want to go in the restaurant, help clarify what the options are. How many people are in the party? Do they want seating of a large party? Do they mind being seated in our large dining hall where they will sit close to strangers? Do they want something a little more intimate perhaps a booth? Are children in the party? Do they want to sit at the bar?
• Once this is clarified, locate the table (make sure it is clean and bussed) where the guests will be sat, keeping in mind that no server gets overwhelmed with tables, then collect the appropriate amount of menus and escort the guests to their table.
• Once they are sat, announce to the guests that their server will be right with them, immediately tell the server the number of guests and the table number at which they were sat.
• If there is a problem finding a server to tend to the table right away, please notify a manager immediately so that no guest is waiting too long.
• Once you are ready to leave them in good hands, wish the customer(s) a good night and to enjoy their dinner.

Guest service means going above and beyond what the guest expects at all times. Our goal is to have every guest return, which is only possible if they have a positive experience in every aspect of their visit.

Essential functions

• The host/hostess is responsible for greeting and seating guests in a friendly and courteous
• manner while maintaining a smooth flow in the dining room.
• Answer the telephone and respond to guests’ inquiries. Direct any calls to the appropriate extension,    if unsure get a manager.
• f a call is for a reservation, put them on hold and get a manager.
• Assist customers (if 18 years of age) with six pack selection.
• Assist server, food-runner or bartender if necessary.
• Communicate with staff special requests/needs of guests.
• Complete additional tasks at the request of a manager.
• End of Shift Responsibilities
• Make sure the area is clean and maintained.